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SHIPPING & PAYMENT

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Delivery

Packages are generally dispatched within 24 hours after receipt of payment. Delivery charges apply to most items, however are subject to value of order and location and any special offers applicable. Any applicable delivery charges will be advised at time of order and our web site automatically works out the delivery/carriage costs for you. Other charges may apply if your order is outside the Indonesia.

Please note: While we do our best to ensure you get your product delivered to your door the very next day, it is possible you may have to wait several days for your order to arrived. We may be required to speak to you before your order is dispatched. As always, as soon as it is dispatched, the web site will send you an email and the status change will appear on your account information page. Thank you for understanding.

Boxes are amply sized, well-protected and special care is taken to protect fragile objects.